Refunds

At Podhalastore, we are committed to delivering products of the highest quality and ensuring timely and accurate shipments. Your satisfaction is our priority, which is why we offer a comprehensive Return and Exchange policy valid for 30 days from the date of purchase. You are fully covered under this policy if you encounter any of the following issues:

• The product is flawed or defective.
• The print quality does not meet expectations.
• The final product substantially differs from the image displayed on our website.

Replacement and exchanges

We typically do not offer refunds for issues like incorrect size, design, or color selections.

However, we do support customers with replacements. You will only need to cover the shipping and a small handling fee, which varies depending on the item type (e.g., hoodie, sweatshirt).

We are happy to provide a refund or send you a free replacement if the product received is a different size or design from what was ordered on our website, or if our size chart is inaccurate.

If you are unsatisfied with your purchase for any reason, please reach out to us. Your satisfaction is our top priority, and we will work to find a solution.

Please note that there may be a slight difference of up to 20% between advertised images and the actual item received due to variations in lighting during photography or differences in monitor displays.

In the rare instance of any dissatisfaction, we will cover the cost of reshipping the item to ensure your complete satisfaction. We are committed to assisting you at all times.

Cancellations and modifications

You can cancel or modify your order within 24 hours of placing it.

We process shipments once daily, so if your order has already been shipped, we won’t be able to make changes until you receive it and initiate a return.

Please note that orders using promo codes cannot be cancelled or modified under this policy. For more details, refer to the Coupon | Promo | Discount codes section below.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us again.

Coupon | Promo | Discount codes

• Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
• Discounts cannot be converted to cash value.
• Discount codes cannot be used in conjunction to any other promos.

Summary

• Orders can be modified or canceled within 24 hours of purchase.
• Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
• Please be advised that once your item has been shipped, your order cannot be modified or canceled.
• You are protected by our Return and Exchanges policy for a full 30 days period after your purchase (this applies to product quality, shipping delays beyond our policy and anything else we might think is reasonably acceptable to make you very very happy!).
• Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, cause we live hectic lives and nobody is perfect, right?

If you have any questions about these Terms, please contact us at any time.