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RETURN & REFUND POLICY
At Podhalastore, we strive to ensure your greatest satisfaction with every purchase you make. If for any reason you are not completely satisfied with your order or if you receive a defective item, we are here to assist you with our convenient Refunds and Returns Policy. Please read the following terms and conditions carefully to understand how the process works:
1 | Changing or cancellation |
| 7 hours to change or cancel |
You have the option to change order information (shipping address, phone number, customizations, etc.) or cancel the order within 7 hours of placing it.
To request changes or cancel an order, please contact our Customer Support team immediately at support@podhalastore.com.
If the order has not been processed for production or shipping, we will gladly make the necessary adjustments or cancel the order and issue a full refund.
2 | Refund & return |
| 30 days to return and refund |
We accept and guarantee a refund within 30 days of your receipt for eligible products.
2.1. Refund and return cases
For defective products (our fault)
Defective or damaged items
Items different from the description or customization
Incorrect or mismatched sizes
Lost or missing items in transit
We will arrange a replacement or issue a full refund (including return shipping costs) at no extra cost to you.
Customer remorse (change of mind)
If after receiving your order you simply change your mind, ordered the wrong size, or are not satisfied with the item, you can return it within the 30-day window as long as the item meets our return eligibility conditions.
In this case, the customer is responsible for all return shipping costs.
2.2. Return eligibility
Timeframe: The return request must be submitted within 30 days from the date of receiving the order.
Product condition: The item must be new (unworn, unwashed, unused, and in the same condition that you received it), and in the original packaging.
2.3. Refund and return procedure
1
Contact Customer Service here or at support@podhalastore.com.
2
Provide detailed photos of the received items and the package’s cover, including the shipping label.
3
We review your ticket and guide you through the next steps to process the refund or replacement.
2.4. Return process & fees
Our Customer Support team will guide you through the return process. Here are the strict details regarding returns:
| Defective products No cost ($0). We provide a download/print return label. |
| Customer remorse Customer responsibility. You must pay for the return shipping label. |
2.5 | Refund process |
Once we receive and inspect the returned item, we will notify you of its status. If the return is approved, we will initiate a refund to your original payment method. We process the refund within 3 business days.
| It may take additional time for your bank or credit card company to post the refund, usually about 3-5 working days. |
If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us at support@podhalastore.com.